SMS Magic Privacy Policy

SMS Magic Privacy Policy

This privacy policy explains how we use any personal information voluntarily submitted via the SMS Magic application

1. Information We Collect

1.1 Information You Provide to Us

We collect information about you when you register to receive communications from Dole using the SMS Magic service. Dole collects personal information from you, from different sources mentioned below, or when you use the SMS Magic services.  We do not sell your personal information for the intents and purposes of the California Consumer Privacy Act (CCPA).

• Shared by you verbally to a Dole employee to sign up for the SMS Magic service
• Data opt-in forms on website
• Registration for any service

1.2 Personal Data Collected

The personal data we may collect for the SMS Magic application includes your name and cell phone number.

2. How We Use Your Data

The personal information that we collect is used to perform our contractual obligations, as well as to communicate with you as per your consent based on legitimate needs. We use your personal information for the following purposes:

2.1 Product Services

We use your data for standard business activities.

2.2 Dispatch Support

We use the data (which can include your communications) to notify you when products scheduled to be picked up at the port terminal are ready for dispatch. 

2.3 Security and Investigations

We may use data for security, fraud prevention and investigations. We may also use your data (including your communications) if we think it’s necessary for security purposes or to investigate possible fraud or other violations.

2.4 Communication

We will contact you through mobile phone by text messages. You may change your communication preferences at any time. Please be aware that you can opt-out of receiving service messages from us, including security and legal notices. You can reach us at [email protected]

3. How We Share Your Personal Information

We may share your information for any of these purposes with the following individuals and entities:

• Dole employees or contractors in relation to product dispatch and carrier scheduling activities.

Dole will never sell, rent, or disclose your personal information to third-party entities except as described in this Privacy Notice.

3.1 Service Providers

We use other vendors to help us provide our Services as part of our product ecosystem. They will have access to your information as reasonably necessary to perform their tasks on our behalf and are obligated not to disclose or use it for other purposes.

3.2 Legal Disclosure

It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is reasonably necessary to:

• Investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies,
• Enforce our agreements with you,
• Investigate and defend ourselves against any third-party claims or allegations,
• Protect the security or integrity of our Service.

We will attempt to notify you about legal demands for your personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge any demand.

4. Data Retention

Dole retains personal information for as long as we have a legitimate business relationship with you, or with an organization with which you are affiliated (such as your employer). We also may retain your personal information for as long as necessary to comply with our legal or contractual obligations.

5. Your Rights as Data Subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organization.
• Right to object – you have the right to object to certain types of processing, such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
• Right to judicial review – in the event that Dole refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.

You may also contact us using the contact information below, and we will consider your request in accordance with applicable laws.

6. Your Consent

By consenting to this privacy policy, you are giving us permission to process your personal data specifically for the purposes identified. Consent is required for Dole to process personal data for the purposes stated above, but it must be explicitly given. When we ask you for sensitive personal data, we will always tell you why, and how the information will be used. You may withdraw consent at any time by contacting [email protected] to unsubscribe from any further communications.

7. Contact Us

In the event that you wish to make a complaint about how your personal data is being processed by Dole, or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Dole’s data protection representative.

SMS Management

200 S Tryon St, Suite 600

Charlotte, NC 28202

[email protected]